Professional Summary
Product leader with 13+ years across co-founding, enterprise platform ownership, and GCC market development. Co-founded Medicento (B2B healthtech), securing UAE Royal Office investment (LEAD Ventures · Sheikh Sultan Bin Abdullah Bin Sultan Al Qasimi) and Government of India BIRAC Grant. At Zendesk, functioned as product lead for a $53M+ ARR platform serving 100K+ global enterprises — aligning 8+ engineering squads and C-suite stakeholders across India, US, and APAC. Ready to lead and scale product organisations in UAE/GCC from day one.
Core Competencies
Product Leadership
Head of Product · Product Vision · Roadmap Strategy · OKR Ownership · 0→1 Execution · Benefits Realisation
Team & Org Leadership
Cross-functional Leadership · 8+ Squad Coordination · Engineering Alignment · C-suite Stakeholder Management · Design & Data Science
UAE/GCC Market
LEAD Ventures · UAE Royal Office Partnership · GCC Expansion · Market Entry Strategy · Relationship-driven Navigation
Platform & Domain
Enterprise SaaS · Fintech · Marketplace · HealthTech · B2B/B2C Platform · AI/GenAI Product Strategy · Super App
AI & Data
RAG · Agentic AI · LLM · Ollama · CrewAI · LangGraph · Computer Vision · SQL · Tableau · Mixpanel · A/B Testing
Execution & Delivery
Agile/Scrum · Sprint Planning · PRD · GTM · Discovery · RICE-A Prioritisation · Figma · JIRA · Six Sigma GB
Professional Experience
Senior Product Manager – Admin Experience
Contract via Persistent Systems · Enterprise SaaS · AI Platform
- Functioned as product lead for Zendesk Admin Center — defined product vision, roadmap, and OKR structure for a platform serving 100K+ enterprise customers, aligning cross-functional teams and executive leadership.
- Translated $53M+ ARR OKRs into executable roadmap — managed prioritisation across 8+ engineering squads and coordinated global delivery across India, US, and APAC.
- Championed AI-first platform evolution: RAG Copilot, No-Code Workflow Builder, Semantic Search — leading cross-functional squads from discovery to shipped product.
- Delivered $1M+ cost savings and mitigated $1.2M revenue risk through infrastructure strategy and emergency CDC pipeline recovery, demonstrating end-to-end ownership under pressure.
Co-Founder & Product Lead
0→1 HealthTech · B2B Pharma Supply Chain · UAE Market Development
- Co-founded Medicento as product visionary — set product direction, led engineering collaboration, scaled from concept to 30+ pharmacy partners with 85% repeat order rate.
- Secured UAE Royal Office investment partnership (LEAD Ventures · Sheikh Sultan Bin Abdullah Bin Sultan Al Qasimi) and Government of India BIRAC Innovation Grant — demonstrating 0→1 execution and cross-border institutional validation.
- Built B2B platform from 0→1: inventory sync, pricing engine, stock alert workflows — delivered 40% reduction in order lead time and established GCC market entry foundation.
- Recognised by YourStory, F6S, and Great Companies (2021) as a pioneering healthtech product leader.
🇦🇪 UAE Royal Office Partnership Secured · 2019
Product Manager – Buyer App
Series A · B2B Construction Marketplace · iOS / Android / Web
- Drove 4× GMV growth ($0.3M → $1.3M) within 8 months of multi-platform B2B buyer app launch, building discovery, search, and conversion features for a global construction marketplace.
- Boosted conversion rates 16% via AI-powered Pattern & Colour Matcher: analysed 20K+ supplier images using image segmentation and feature extraction (77–95% matching accuracy), reducing match time 15 days.
- Improved CSAT from 11% to 23% via structured feedback mechanism (JIRA, Google Forms, Data Studio) driving iterative improvement.
Product Manager – SABE (Loyalty Redemption)
Fortune 50 · Fintech · Delta SkyMiles & Hilton Honors · Concurrent with Medicento Apr 2019–Aug 2021
- Redesigned loyalty redemption workflows for Delta SkyMiles and Hilton Honors across millions of annual transactions — improving CSAT 34% and reducing erroneous redemptions 21% through proactive validation logic.
- Launched "Travel Plan Validation" feature and enhanced platform stability 20% by integrating internal and third-party systems into unified triage workflow.
Executive – Product Development & Strategy
Automotive · Manufacturing · 27-State Distribution Network
- Drove 500+ dealer registrations across 27 states and 30% reduction in order processing time through Dealer App UI/UX optimisation.
- Led INR 15M strategic research initiative as single POC — 200+ data point competitor analysis (Michelin, MRF, CEAT, Bridgestone) informing win/loss feature strategy.
- Onboarded 40+ distributors via Distributor Portal; achieved 100% adherence on Admin Portal for warranty replacements.
Assistant Manager – Product Development
E-Commerce · Print-on-Demand · ML/AI · Rocket Internet
- Boosted revenue 15% via AI/ML-powered Market Basket Analysis recommendation engine (association rule mining on 36,000+ transactions).
- Improved Net Promoter Score from −28.4% to +15.6% by leading cross-functional programme to eliminate friction across core digital journeys.
Education
B.Tech in Computer Engineering
Savitribai Phule Pune University · Modern College, Pune
2013
Post Graduate Diploma in Applied Statistics
Indira Gandhi National Open University
Certifications & Recognition
🇦🇪 UAE Royal Office Partnership — LEAD Ventures
Sheikh Sultan Bin Abdullah Bin Sultan Al Qasimi · Sharjah, UAE · Committee Approval Ref NB/AL04/062019
2019
BIRAC Biotechnology Ignition Grant — 14th BIG Call
Government of India · KIIT-TBI BioIncubator · Supported by DBT, Govt. of India
2018
Certified Growth Hacker
Growth School, New Delhi
2023
Six Sigma Green Belt
Indian Statistical Institute, New Delhi
Media Recognition
YourStory, Great Companies, F6S, StartupHindi — HealthTech innovation · 2021–2023